Winbox 02 respects your privacy. This policy clearly explains what information we collect, how it is used, who it may be shared with, and your rights as a Malaysian player over your personal data.
Winbox 02 ("we", "platform", "company") takes seriously its responsibility to protect the privacy and personal data of every member who uses our services. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
This policy applies to all individuals who register an account, visit the website, or use any services offered by Winbox 02, including Sports Betting (football, badminton, cricket, e-sports), casino games (slots, live baccarat, roulette, blackjack, poker), and all related support services.
By registering for or using the Winbox 02 platform, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Winbox 02 collects personal data through several methods depending on the nature of your interaction with the platform. The following are the categories of data we may collect:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity | Full name, date of birth, IC number / passport number | Registration form, KYC verification |
| Contact | Email address, Malaysian mobile number | Registration form, account updates |
| Financial | E-wallet information (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay), FPX / Maybank2u / CIMB Clicks transaction records | Deposit and withdrawal transactions |
| Technical | IP address, device type, web browser, operating system | Automatically collected during platform use |
| Behavioural | Betting history, games played, session duration | Automated system logs |
| Communication | Live chat conversation records, support emails | Interactions with customer support |
The personal data we collect is used solely for legitimate and necessary purposes in delivering Winbox 02 services. The purposes are as follows:
Winbox 02 processes your personal data on one or more of the following lawful bases, in accordance with Malaysia's PDPA and recognised data protection principles:
Winbox 02 does not sell, rent or trade your personal data to any third party for their own marketing purposes. However, we may share your data in the following limited circumstances:
Winbox 02 continuously invests in comprehensive security infrastructure to protect members' personal data from unauthorised access, loss, misuse, or disclosure. Key security measures we employ include:
Winbox 02 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.
| Data Type | Retention Period | Justification |
|---|---|---|
| Active account data | For the duration of the active account | Required for ongoing services |
| Financial transaction records | 7 years after transaction | Malaysian AML legal requirements |
| KYC records / identity verification | 5 years after account closure | Regulatory compliance requirements |
| Support communication logs | 3 years | Complaint resolution and referrals |
| Technical and security logs | 12 months | Security and incident investigation |
| Marketing data (with consent) | Until consent is withdrawn | Based on member consent |
Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
Winbox 02 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the Winbox 02 platform. For more information about cookies, please refer to your web browser's documentation.
In accordance with the Malaysian PDPA and best data protection practices, you have the following rights regarding your personal data held by Winbox 02:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or out of date, you have the right to request a correction. Simple updates can be made directly through your Winbox 02 account settings.
You may request the deletion of your personal data, subject to Winbox 02's legal obligations. Data required for AML compliance cannot be deleted before the mandatory retention period expires.
You may object to the processing of your data for specific purposes such as direct marketing. Such requests will be actioned immediately for marketing communications.
You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another data controller where applicable.
If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the Winbox 02 compliance team.
Winbox 02 strictly prohibits individuals under the age of 18 from registering or using our platform. We do not knowingly collect or process personal data belonging to minors.
Should Winbox 02 discover that personal data belonging to an individual under 18 has been collected without the knowledge or consent of a parent or legal guardian, we will take the following steps immediately:
Parents or guardians who suspect their child or ward has registered an account on Winbox 02 without authorisation are encouraged to contact us immediately at privacy@winbox02.bet or via live chat.
Winbox 02 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business developments. Whenever we make material changes, we will:
Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically.
Winbox 02 has appointed a Data Protection Officer (DPO) responsible for ensuring the platform complies with all applicable data protection requirements.
For any inquiries, requests, or complaints regarding your privacy and personal data protection, please contact us via:
We are committed to responding to all privacy inquiries within 21 business days. For cases requiring further investigation, we will keep you updated on the progress every 7 business days until the case is resolved.
More than just a document – this is a genuine commitment we uphold in every aspect of how we handle your data.
All data transmitted between your device and Winbox 02 servers is protected by 256-bit SSL encryption — the same technology used by Maybank, CIMB, and other leading Malaysian financial institutions.
Winbox 02 has never and will never sell, rent or trade members' personal data to advertisers, marketing companies or any third party for their own commercial gain.
You may access, amend, download, or request deletion of your data at any time through your account settings or by contacting our privacy team. Your rights are our priority.
Winbox 02 collects only the data strictly necessary to provide the services you use. We do not collect additional data on a "might be useful later" basis without clear justification.
In the event of any security incident involving your data, we are committed to notifying you within 72 hours — not concealing or withholding information that affects your privacy rights.
All of Winbox 02's data processing operations are designed and conducted within the framework of Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your data is protected in accordance with applicable Malaysian law.
Winbox 02 takes your privacy seriously. Register today and enjoy a safe, fair, and responsible Sports Betting and casino experience alongside more than 200,000 Malaysian players.
18+ only · Data protected by 256-bit SSL · PDPA Compliant